FREQUENTLY ASKED QUESTIONS
HOW MUCH DOES DELIVERY COST?
Melbourne
$10 flat rate delivery fee
The rest of Australia
$15 flat rate delivery fee
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HOW LONG SHOULD I EXPECT TO WAIT FOR MY ORDER TO DISPATCH?
We do a weekly dispatch on Tuesday/Wednesday, so all orders made prior our cut off time, Monday 12pm, will be sent that week. Any order placed after the cut off time will be delivered on our next allocated dispatch day. You will receive a notification when it has shipped.
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During the hotter seasons we may delay dispatch to avoid exposing our chocolate products to extreme temperatures. We will touch base with you if we foresee any major delays!
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HOW LONG WILL DELIVERY TAKE?
After you have received your dispatch notification, you can follow it's progress via the tracking number provided. Delivery times vary depending on your location. Generally it takes anywhere between 3-5 working days.
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Delivery times are a guideline and are subject to change. You may experience slightly longer delivery times during peak periods, due to COVID-19, or due to Australia Post or other delivery partner issues which are unforeseen or unavoidable events beyond the reasonable control of Two & More.
We are not responsible for any delays by third party carriers but will do our best to inform you when delays are likely.
CAN I SPECIFY A DELIVERY DATE?
We use a third party carrier for deliveries and as such cannot guarantee that your package will be delivered on or by your requested date. If timing is of high importance to you and you are based within Metro Melbourne, we may be able to arrange for a same-day courier for an additional cost. Please get in touch with us via email.
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MY ITEM ARRIVED DAMAGED! WHAT CAN I DO?
We're really sorry to hear this! We spend a lot of time and care in making and packing your orders so that they make it to you safely. Chocolate is susceptible to high temperatures. While we take every care in packaging items to mail, we cannot guarantee that they will arrive undamaged during warmer months. If your package arrives broken you will need to contact the delivery service directly to receive compensation.
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As our products are temperature sensitive, we highly recommend having your products delivered to an address where someone can receive the goods personally. We are not obliged to replace your package if it is damaged by any third party carrier. Replacement or refund is completely at our discretion.
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I’VE RECEIVED A WRONG ITEM/SOMETHING’S MISSING FROM MY ORDER.
We’re really sorry to hear this! Please contact us via e-mail and we’ll get back to you ASAP.
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WHAT IS YOUR REFUND POLICY?
We have a 100% satisfaction guarantee. If you are not happy with your experience you can contact us here and we will work to resolve your concerns.
The request will be reviewed as soon as possible and a response will be provided on how we propose to rectify the experience.
All products are sold on a no return for credit basis, unless the products received are faulty or incorrectly supplied.
Any decision to grant a refund will be at our discretion (subject to our legal obligations) but we will always endeavour to address any complaints to our customer's satisfaction. We will process any approved refunds within 5 business days of approval.
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